Shipping policy

Thank you for visiting our online store https://www.usofuns.com. Below are the terms and conditions that make up our shipping policy.

We process orders between Monday and Friday, 9:00 am to 5:00 pm. Orders will be processed within 3 business days of ordering and shipped the next day after the processing day. 

Order processing: 2-3 days

Shipping Time
The estimated delivery time will depend on your location. While we work closely with our logistics partners to provide you with accurate delivery information, delivery times are estimates only and cannot be guaranteed. Once your product(s) are in transit, any delays are outside our control. However, we will always work hard to keep these temporary changes to a minimum.

Country	Carrier	Standard shipping (business days)	Expedited Shipping (business days)	VIP Fast Delivery (business days)
US	USPS/ UPS/ DHL Ecommerce	3-7	5-7	7 - 15
UK	USPS/ UPS/ DHL Ecommerce	3-7	5-7	7-15
EU	DHL/Royal Mail	8 - 15	7-12	5-7
CA	Canada Post	7 - 15	7-10	3-7
AU	Australia Post	10 - 15	8-12	6-8
Others	United Delivery Service/SF Express /LaserShip	10 - 15	8-12	6-8
Logistics costs	Uniform pricing	$6.95	$17	$27

Total Delivery Time = Processing Time + Shipping Time

*All estimated/typical delivery times are derived from real-world data collected from past orders. They are approximate times for reference only.

*Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.

Orders under the $49.99 threshold will be charged a $6.95 shipping fee. Please note! （Shipping fees vary by item quantity.）

Other Shipping Countries (7-15 business days)
For additional shipping costs (these additional costs will be calculated at checkout), we can ship to the following countries: Canada, Mexico, the United Kingdom, Argentina, France, Germany, Italy, Colombia, Kuwait, New Zealand, Peru, Ireland, Sweden, Luxembourg, Spain, Portugal, Dubai, Japan, Singapore, Brazil, Chile, Romania, the United Arab Emirates, Saudi Arabia, and Turkey.

Cancelling Paid Orders

If your order has already been paid for, please contact us as soon as possible at sale@usofuns.com. Unfortunately, we cannot cancel an order once it has been processed or shipped.

Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number. Please allow 2-3 business days for tracking information to be updated in our system. If you placed your order more than 5 business days ago and have not received your tracking number, please contact us.

UPS official website search order URL: https://www.ups.com/track

Click here: 17track logistics order query

Unclaimed Orders

We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of an incorrect or insufficient address.

Custom / Duty Fees / Remittance Fee

Customs fees and sales tax are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that on rare occasions, customs agents may delay the delivery of some packages.

Additionally, due to varying customs requirements in different countries, the number of countries available for delivery may vary. Please check your email for order status. We may require documentation for customization, or we may issue a refund due to our timely shipping policy.

Separate Packages

In some instances, an order may be split into different packages for any of the following reasons:

*Certain items may be on backorder.

*Weight restrictions for regular shipping imposed by the post office.

Missing Items

Please inspect your order upon delivery. If anything is missing, please email sale@usofuns.com immediately so we can assess and correct the issue.

NOTE

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

If you don’t receive our Customer Service team’s response for an extended period of time (24 hours on weekdays, 48 hours on weekends), please check your Contact email’s Spam folder. Our emails may have been filtered incorrectly by your email server/provider.